FAQ

Everything you need to know

What does "Awakened Soul" mean?
"Awakened Soul" is more than a clothing brand; it's an idea that embraces the power of awareness and personal growth. It's an invitation to explore one's inner self, work on one's shadows, and seek authenticity in every moment of life.

How can I choose the right size for your products?
We have a detailed size chart available on our website to help you find the perfect fit. If you have any doubts, feel free to contact us, and we'll be happy to assist you in choosing the best size for you.

What is your commitment to environmental sustainability?
We care about the environment. We use high-quality materials and work with suppliers who share our values of sustainability. Additionally, we are exploring options to further improve our ecological footprint, such as using recycled materials and more efficient production processes.

Do you offer international shipping?
Yes, we offer international shipping to allow people from all over the world to enjoy our products and motivational messages. Check our shipping options during checkout for further details and rates.

How can I contact "Awakened Soul" customer service?
You can contact our customer service via email at shop@awakenedsoul.ch or by filling out the contact form on our website. We'll be happy to assist you with any questions or inquiries you may have.

What materials are used for your t-shirts and hoodies?
We use high-quality materials such as organic cotton and recycled polyester to ensure comfort and durability.

What printing options are available for your garments?
We offer various printing options, including direct-to-garment (DTG) printing and sublimation printing, to ensure sharp and long-lasting results.

Is it possible to customize a garment?
Yes, on our website, we offer an on-demand option. Fill out the form found on the homepage to receive more information about it. "Awakened Soul - Empowering Clothing" reserves the right not to customize garments with phrases that are not inherent to the main purpose of this project.

What is the production and shipping time for your products?
The production time varies depending on the type of product and the complexity of customization. Once produced, the shipping time depends on the chosen shipping method during checkout.

Do you accept returns or exchanges?
Yes, we accept returns or exchanges within one week from receiving your item. We issue refunds or replacements only after receiving detailed photos of the item in question and the defect found. In any case, we are always committed to finding the best solution to meet you. Please note that items that do not have manufacturing defects will not be replaced or refunded.

What payment options are accepted on your website?
We accept various payment options, including credit cards, PayPal, and other secure online payment methods.

Do you offer the possibility to track the shipping of my orders?
Yes, all our orders come with a tracking number to allow you to monitor the shipping status until delivery.